LIES AND BAD CUSTOMER SERVICE

On Friday 18 October I submitted an advanced payment request to Liberty and submitted all the required documentation. I was told that i will take 3-5 working days to process. On 24 October I phone to follow up and I was told that the request has not been processed yet but it will be done same day or latest Friday 25th October.

On Friday 25th, no payment was made and when I phoned, I was told that the request will be escalated to the manager for urgent processing. The said manager was supposed to give me a call before the end of business on Friday 25th and this never happened. Today 28th October the request is still lying somewhere and has not been processed yet.

I had dealings with Metropolitan in the past and it took them exactly 48 hours to process a similar request. I would not have requested the funds if I did not need them. It seems as if I am dealing with a ***** who have no time for people. This is 7 days later and the request is still lying in someones inbox. Again I was told it was going to be escalated. I am not sure to whom and when.