1 reviews | Active since Jul 2016

19 Jul 2016, 08:15

LIBETY UNFAIR

<p>I HAVE TWO POLICIES AT YOUR COMPANY WICH WAS PAID UP IN 2003</p> <p> </p> <p>RETIREMENT ANNUITY BUILDER (1000_PP) –CON TRACT NUMBER ********** 2</p> <p>RETIREMENT ANNUITY WITH LIFE – CONTRACT NUMBER ********** 4800</p> <p>WHEN TRYING TO CLAIM THE ONCE POLICY YOUR AGENTS TOLD ME THAT YOU CAN ONLY CLAIM POLICIES UNDER R7000, WHICH THE ONE POLICY IS WORTH UNDER THAT AMOUNT, NOW THEY TELLING ME THAT BOTH THESE POLICIES IS WORTH MORE THAN R7000, THIS IS NOT FAIR AS THIS IS TWO DIFFERENT POLICIES, HOW CAN THEY ADD THESE TOGETHER...ALSO TELLING ME THAT IT IS LAW, I WAS NEVER INFORMED ABOUT SOMETHING LIKE THAT, OR EVEN SIGN FOR SOMETHING LIKE THAT....PLEASE INVESTIGATE I DO NOT ACCEPT THERE ANSWER...</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply19 Jul 2016, 08:57
Official

Good day Augustia

We apologise for the frustration this matter has caused you.

I have escalated your complaint to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on ********** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations