Liberty's reluctance to settle a claim

My husband passed away in October 2019. Our brokers notified Liberty of the events. My husband took out 2 policies to cover an Absa home loan. At no time were the consultants prepared to speak to us personally, and after being told that we were prepared to go to the ombudsman, we were reluctantly told to send a REPI form from Absa for them to pay out after having settled the bond. Months came and went with no word from them. As Absa also had problems, they had to be dealt with first. Early in January 2020 I phoned Liberty and was once again told they only talk to us through Absa as the policies are ceded to Absa. All they were prepared to say was that they were assessing the claim. On the 24th January 2020 I enquired through the brokers what was going on and was informed they are still assessing the claim. Today I was informed by a consultant from Absa that Liberty will still need 5 - 10 working days to assess the claim. My goodness, what is wrong with this assurance company. Since October 2019 they still haven't been able to deal with this claim. I don't understand why anybody should want to invest with this company. There is no merit concerning Liberty. The way they refuse to talk to clients and are taking there time to settle claims, makes me rate them as one of the worse.