Liberty's failures causes big problems for me!

They don't care!

Eighteen months a go I filled out the forms to consolidate two annuities I had with them into one.

Three weeks ago I decided to call it in.

To my amazement they couldn't find the new one. They promised to look into the matter.

A week later I called again, and they could only tell me that it has been transferred into a policy and gave me the policy number. Again they promised to look into the matter.

Two days later I called and threatened to raise the matter with every possible council that has a say in the matter as well as on social media. The policy number I had was cancelled due to an apparent administrative matter.

Within an hour they called me back and promised that they would open the new policy immediately, which still took them more than three days.

When it was a real policy I found that it earned only about 2% in the 18 months, they blame someone else. I call it poor portfolio management!

So I then submit the paperwork for the withdrawal.

Now they throw all sorts of waiting periods at me! This would have been fine if the real policy was in place when I called three weeks ago. At that stage they should have followed up as promised, but they didn't care.

Well at this stage I am experiencing all sorts of financial problems, but they just throw their procedures at me.

They will not provide me with a letter stating that they made a mistake. For their mistakes I am paying extra fees! They don't care, they have procedures to follow. Well why didn't they follow it to the letter 18 months ago?

Even when you call them with a problem, you have to be transferred again and again and do their so-called security check. If someone else has all that information they can still pass the security check and the information is all commonly available, like the thousands of copies of one's ID that you have to provided to every damn organization in the country.

These big companies don't care about the individuals, just give them your money and shut up.