Liberty’s Delaying in finalising Living Lifestyle Policy Claim

It’s been over 6 months trying to make medical claim of my mother’s chronic illness (cancer). I have sent all the documents they requested however they not finalising the claim and it’s been back and forth, i send follow up emails and there’s no response and when i make a phone call i do not get a proper response from client services. The whole claim process has delayed the winding up of my mother’s estate significantly as Liberty is the only institution we waiting for in order to finalise the estate. It’s very frustrating as to why you give clients the option of taking out living lifestyle benefits and debit the client’s bank account on a monthly basis an exorbitant amount of R2500 a month and now when now we claim back and forth with the claim.