LIBERTY...IN IT WITH WHO??????

Item: Liberty Group South Africa
Rating: 1
Author: tumirbj T

1. No reponse received to enquiry that I sent 3 times 06/10/2021, 13/10/2021 and 11/11/2021 regarding confirmation of switch and waiving of waiting period on my funeral cover 2. No response received from the online survey that I completed on 07/12/2021 from *** 3. No feedback received from Suniel as promised by her on 20/12/2021 4. No response received on the death claim submitted 22/12/2021

Helpful (0)

Replies (4)

tumirbj T's updateReviewer Update

05 Jan 2022, 17:11

Still no feedback from Liberty

tumirbj T's update05 Jan 2022, 17:11

Reviewer Update

Still no feedback from Liberty

tumirbj T's updateReviewer Update

11 Jan 2022, 16:35

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Do I honestly have to wait another 4 months for you to decide whether I deserve feedback or not?

tumirbj T's update11 Jan 2022, 16:35

Reviewer Update

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Do I honestly have to wait another 4 months for you to decide whether I deserve feedback or not?

Liberty Group South Africa's replyOfficial

12 Jan 2022, 17:34

Dear Tumi

I apologise for the frustration that you have experienced.

I have liaised with Welheminah from our back office who has confirmed with me that the recordings and feedback have now been provided.

Regards
Elroy Augustine
Liberty Group Customer Complaints

Liberty Group South Africa's reply12 Jan 2022, 17:34

Official

Liberty Group South Africa's replyOfficial

29 Mar 2022, 16:06

Dear Tumi

Thank you for your comments.

Regards
Naome Ncube
Liberty Group Customer Complaints

Liberty Group South Africa's reply29 Mar 2022, 16:06

Official

Dear Tumi

Thank you for your comments.

Regards
Naome Ncube
Liberty Group Customer Complaints