Liberty/Capital **** Alliance
I have been denied an opportunity to buryMy father in dignity by Capital Alliance which is part of the liberty group. I filed my death cover benefit claim on Wednesday the 11th and I was told that it takes 48hours for the money to be paid. Today is the 16 of September and I'm yet to receive my funds. My Dad was laid to rest on Saturday without me playing any part, financially, towards his burial. I'm fuming and ready to rip apart whoever is responsible for this. As far as I'm concerned this Capital Alliance and Liberty are **** companies, created to rob us. This matter was reported to A Paul Govender, whose probably sitting on his ass even today with no care in the world.
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Replies (1)Liberty Group South Africa's replyOfficial
19 Sept 2019, 10:55Dear Mr Sibanda
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
Kindly provide me with the policy details in question.
We will respond to you with feedback shortly.
Please contact me in the interim should the need arise.
Regards
Lerato Rikhotso
Group Customer Relations
***
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
Kindly provide me with the policy details in question.
We will respond to you with feedback shortly.
Please contact me in the interim should the need arise.
Regards
Lerato Rikhotso
Group Customer Relations
***
Liberty Group South Africa's reply19 Sept 2019, 10:55
Official
Dear Mr Sibanda
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
Kindly provide me with the policy details in question.
We will respond to you with feedback shortly.
Please contact me in the interim should the need arise.
Regards
Lerato Rikhotso
Group Customer Relations
***
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
Kindly provide me with the policy details in question.
We will respond to you with feedback shortly.
Please contact me in the interim should the need arise.
Regards
Lerato Rikhotso
Group Customer Relations
***
