Liberty - your service is appalling.

My Dad who recently passed away was a longstanding and loyal customer of Liberty. He had a total of 5 policies or investments with them. We were assured by his broker that all monies owed would be paid to the beneficiary within 10 days of his passing. It has been over 3 months. 2 amounts have been paid - with no correspondence from Liberty so we do not know which policies these amounts relate to. The broker has let us down so I've tried to deal with Liberty directly as the executor of my Dad's estate. I have sent several emails. Lodged a complaint on their website. Tried to get through to a human being on the call center but I'm left with the option of leaving a message - pointless as my calls are not returned. Or making use of their self service option which I can't use as I am not the policy holder. Come on Liberty! Your service is appalling. Next stop the ombudsman and FSCA. BTW, your competitors have shown you up. I'm getting excellent service from another financial services company my Dad invested with!