liberty worst service company

I cancelled my investment Policy with liberty on the 25 Feb 2015,send all required doc did follow up told to wait till Monday 2 March ,called again spoke to Dlamafa Xaba he said they didn't receive my documents but I got a confirmation reply email that my documents are received nd will be contacted should they need more info he gave me his direct email to email my doc again I did so and he promise that ill have funds in my acc in 5 working days , i did a follow up again on 5 March to check if everything is okay and when will my money be paid ,I was told by a lady that they only received my doc on the 4th of March and I must wait again 5 days I got ****ed off and called for a manager ,every time I call the call centre I hold for 15 minutes sometimes 30 min before they attend to my call !! I spoke to the manager she apologise for the bad service I was getting and promised me that she will treat my case as urgent and ill have my money in 48 hours cause I'm using Nedbank and they banking with STD bank ,I'm very much disappointed with liberty even today they haven't payed me I'm going to tell all my collegues that they should cancel all their policies with this useless company !!!