Liberty will miss lead you until you claim. ********** is a good way to describe it.

I thought i was disappointed by Vodacoms service, at least they are honest about being con-artists. Liberty on the other hand has proved to be the biggest ********** company I have dealt with. What was a company I was very happy to have policies with has just turned into a nightmare. I have not heard from my financial advisory or liberty in 4 years. That would be from the date I took out the policies. Not from my ad adviser or liberty head office, the adviser was a friend of mine so ive always assumed my interests where looked after. In phoning Liberty last week and going through 20 min of not being able to find an option to speak to a consultant I left a email for them Saturday and just had a shocking phone call.

I have recently been retrenched, knowing that in todays day and age your should have retrnechment cover I had asked specifically for this to be in my policy, I have just found out, after being treated like a complete idiot by the liberty call center (agent answered with a sarcastic hallo, no name given and than just asked me questions with out stating what they were for just wanted to be rude and get the call over with) I have now found out that for 4 years I have been paying for 6 different policies that cover me for the exact same thing. I have 6 policies all taken out on the same date that cover me from disease and disability. Not what i had discussed with my advisor and most certainly not what i thought i was covered for.

Apparently the income protector which i had specifically asked for to protect my income from retrenchment is not in fact for retrenchment but disability, I have 2 income protectors that protect me from exactly the same thing. Wierd. Why ons gods green earth would i need or want 6 policies all for the same thing. That doesnt make any sense.

My take on it now is that for 4 years liberty has taken my money under false pretenses. I now Know the value they put on their clients, I have changed my contact details with them before but they still have my phone number and email address from 4 years ago, that hasn't been used in 3 years. I do not appreciate being spoken to like an idiot, and treated like just another number by liberty. Th response from them is basically tough luck and thanks for the money you have paid for 4 years, we don't care you asked for one policy and got sold another. I discussed it with their adviser asked for very specific policies and now when i need to claim on what i took out for this exact circumstance i'm told tough luck thats your problem either cancel your policy or shut up. Really liberty? is this how you operate???? Take some responsibility for the blatant lies i was fed. Who needs 6 different disability policies.