Liberty what a disappointment for such a big company

We moved our funeral book through to Liberty/Capital Alliance thinking we making the best choice, but it has been a disaster from day 1. Liberty refused to accept us because we do not do a turnover of a million or more monthly. We had to go through an administrator which has been a nightmare. We have some claims outstanding and liberty refuses to pay them until we accept new rates from them due to high volume of claims. this is dragging on for 2 weeks now and we are losing clients left right and center. A part from losing business, does liberty not care about the families whos deceased is still not buried as they have no funds to bury and counting on their policy payout. This is ridiculous.