CP
CANDICE P
1 reviews | Active since Jul 2015
06 Jul 2015, 10:26
LIBERTY WEBSITE NOT USER FRIENDLY
I am a Liberty investment policy holder and I find the website extremely frustrating to check investment values and summaries.<br> Every time I click on the link to open my summaries, the webpage gives a notification that the session as expired/closed and it prompts me to start a new session.<br> I find this extremely frustrating.<br> I have other investments with various other service providers and their websites are quick and easy to navigate and in no time I can open my info to check how it is doing.<br> How can one keep track of their investment performance if one cant even navigate past login!!! <br>
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Replies (1)Liberty Group South Africa's replyOfficial
06 Jul 2015, 11:19Hello clapirie,
Thank you for your posting.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer relations
***
Liberty Group South Africa's reply06 Jul 2015, 11:19
Official
Hello clapirie,
Thank you for your posting.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer relations
***
