Liberty turning retirement into a nightmare !

I have spend endless days on calls to Liberty Life requesting why my retirement annuity has not paid out yet. This is after they have confirmed that all tax clearances, account verification, personal details etc etc have been confirmed and verified. Every day payment is promised, yet no transfer of my money into my account has taken place. About a week ago Liberty confirmed a system glitch preventing the transfer! On a daily basis this is escalated and is now sitting with IT. Even my Financial Adviser was told that they are not sure what the problem is. Commitment to keep me updated is never kept and I need to follow up daily. Yesterday I again requested that the issue would be escalated and someone senior needs to explain what is wrong with their system. A commitment was made that someone from Liberty will contact me today before 10h00. Needles to say, just another commitment not kept. One cant help but wonder how many millions of rand, not only on retirement funds, but overall, is "rolled" this way for week after week, and who is accruing the interest on other people's money?