LIBERTY ****S

<p>I am shocked at Liberty and disgusted at their customer service. My mum who is in her late 70's and a widow wanted to surrender a policy and filled out all requirements and gave all documentation that was asked for. As the funds were needed urgently for medical expenses we would call liberty daily to find out the status of the surrender given we were told it would take a maximum of 5 working days. During that time , everyday my mum would go through the rigours of the security questions with always the same response " we are busy finalising your claim". After 4 days my mum gets a call from liberty , the guy on the phone asks her the usual security questions and tells her "everything is in order and funds will be released that day". Off course given the urgency we waited that day till %pm with not even an sms from them . Once again we call them , the call centre guy says the man who spoke to us and assured us of the payment has already left and we should call in the morning. It would appear to me that they stall you with every trick in the book , but what concerns me is that they obviously dont want you to ever redeem your policy because they find every excuse not to pay you which i distinctly got the feeling they were trying to do. What they don't realise is , these are elderly or sick or desperate people who are begging for their own money. Horrified and shocked. My advice would be for anybody to stay far away from them</p>