1 reviews | Active since Nov 2016

07 Nov 2016, 16:59

Liberty the Worst

<p>I started a dread disease claims process 4 months ago and to date have been on a roller coaster. It has been various requests for doctors reports and numerous escalations. Not even assistance from the head of claims seems to have made a difference. They don't know the 1st thing about client service and their processes are awful.</p>

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Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply22 Feb 2017, 14:57
Official

Dear Renata

Thank you for your posting and only updating this site today.

I see that the matter was also referred to the Long Term Insurance Ombudsman and an offer was made to you.

I trust that you consider this matter as settled.

Regards

Elna Lombard

Manager

Group Customer Relations

Liberty Group

email: ***

Liberty Group South Africa
Liberty Group South Africa's reply22 Feb 2017, 14:57
Official

Dear Renata

Thank you for your posting and only updating this site today.

I see that the matter was also referred to the Long Term Insurance Ombudsman and an offer was made to you.

I trust that you consider this matter as settled.

Regards

Elna Lombard

Manager

Group Customer Relations

Liberty Group

email: ***