CT
Chanel T

1 reviews | Active since Sept 2012

16 Aug 2016, 13:00

Liberty, still no progress, no feedback.18 Months

<p>After being promised I would get feedback after my complaint still nothing!!!!</p> <p>Apparently</p> <p>the process was delayed due to my previous employer not responding, yet when I contacted the employer she responded within the hour. The forms Liberty are requesting them to complete are not relevant and they are not authorised to do so as they were not my employers immediately before I became "disabled".</p> <p> </p> <p>I am so extremely unhappy and fed up.</p> <p> </p> <p>Every time I get told they are waiting for either doctor or employer but when I contact the person they are apparently waiting for, Liberty either</p> <p>requested incorrect infomation or the report has been lying there ready for Liberty to fetch it but Liberty never paid them.</p> <p> </p> <p>PATHETIC!!!!!!</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply16 Aug 2016, 13:10
Official

Good day Chanel

We apologise for the frustration this matter is causing you. We are currently investigating your complaint.

We will respond to you shortly with feedback.

Kindly contact me should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations