tR
tashir R

1 reviews | Active since Aug 2013

28 Nov 2017, 12:07

liberty should reveiw their critical illness and dread disease cover, its misleading!

IN 2013, I HAD LIFE COVER WITH DREAD DISEASE AND CRITICAL ILLNESS COVER. I HAD SEVERE CHEST PAIN AND WAS REFERED TO A CARDIOLOGIST .I WENT IN FOR A ANGIOGRAM AND I WAS DIAGNOSED WITH CORONARY ATERY DISEASE , WHEREBY MY ARTERY TO MY HEART WAS ENLARGED OR BALLOONED , WHICH CAUSED BLOOD TO POOL IN THE CHAMBER , CAUSING ME CHEST PAIN.

THIS IS AN UNSUAL DISEASE , AND I AM TRYING TO CLAIM FROM MY POLICY SINCE 2013, THE PERIOD I GOT SICK. TO MY DISSAPOINTMENT , LIBERTY'S EXCUSE IS I SHOULD HAVE HAD A STENT OR ANGIOPLASTY INSERTED , THEN THEY WOULD HAVE PAID OUT ! CAN SOME ONE OUT THERE PLEASE EXPLAIN TO THEM THAT ITS A BIT DIFFICULT TO INSERT A STENT IN A BALLOONED ARTERY , AN ARTERY THAT HAS STRETCHED! I EVENTUALLY WAS UNABLE TO WORK , LOST MY INCOME AND WENT UNDER DEBT REVIEW,HOWEVER 2 YEARS LATER , MY WIFE TOOK OUT LIFE COVER FOR ME, I WENT TO A DOCTOR OF LIBERTY'S CHOICE , AND ONCE AGAIN THIS DOCTOR WAS CONCERNED ABOUT MY ERATIC E.C.G. I HANDED THIS ECG TO LIBERTY AND THEY LOADED MY PREMIUM DUE TO MY CONDITION. I HOPE THAT THIS MEETS THE CONTEMPT IT DESERVES , BECAUSE , [1] MY FIRST DIANOSES WITH C.A.D AND THEN THE SECOND NEWPOLICY THAT WAS TAKEN OUT BY THEM .

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Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply29 Nov 2017, 09:20
Official

Dear Mr Ragoo

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Liberty Group South Africa
Liberty Group South Africa's reply29 Nov 2017, 09:20
Official

Dear Mr Ragoo

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***