Liberty Short-Term Insurance Stuff Arrogant and ***********.

Liberty Short Term stuff are very ***********, hopeless and arrogant. In March I sold my old vehicle and bought a new one, I asked them to cancel my old policy and to start new policy for the new vehicle. They told me they cannot stop the debit order for April that was scheduled for the old vehicle, so the cover for April+May will be debited from my account in May 2019. And the funds debited in April will be credit to my new policy in June 2019, so they would debit only the difference which is around R500+.

So in June i was expecting one debit order of R500+ but instead two debit orders went off, one for the old car and the other for the new car. I called them and sent an e-mail giving them 2 working days to address the matter or i would go to the bank and reverse the debit order. Because they are arrogant they did not action, not even an e-mail confirming that they have received my mail they just ignored me. So i went ahead with my plan and reversed one of the debit orders, on the 2nd of July i got an e-mail that my policy has been cancelled because of outstanding premiums even though the premium was paid and was even more than what was agree'd for June.

These issues have resulted in complete cancellation of the policy and me taking another policy with another company.

I need Liberty to refund me all funds due to me and R65 for reversal fee as charged by the bank as the two debit orders were not authorized by me.