Liberty ********** Service

I have a retirement annuity policy that I had to cancel the debit order payments arrangement for as their system was deducting different amounts of money from my account on a daily basis in 2020. Now I'm told I can't update my banking details as my policy is paid up. Something I find very weird yet they msnaged to uodste mt contact numbers.

Whats really concerning is after several emails to the company clearly stating my request my account details have not been updated. Indtead I'm send automated responses requestibg me to email my query to the very same email address I've sent my query to emails.

For such a company that claims to be there for customers its dissapointing to get this kind of service.