Liberty Rewards

I am registered for the liberty rewards program of which i pay a monthly amount. It includes the benefit which i have been able to get a free movie ticket on a weekly basis. It has been working just fine until a month ago when you changed your site. I have not been able to get any voucher as there is no box to search for the movie. I emailed your support team and was advised this service no longer exists and that it does not include the movie voucher. This is a complete breach of contract. I called your call centre and shakil a teamleader gladly assisted me to close the contract. I would like to know why do you advertise this **** if it is a lie. Or you email unit is talking **** and completely useless. I want to be call on *** and explained because this is not acceptable