LIBERTY REFUSING TRANSFERING MY PENSION&PROVDENT

I requested liberty to transfer my pension and provident fund to another financial service provider upon resigning from my previous job (31 Aug 2019) 10 months ago. It is the 13 Jul 2020 and still my money has not been transferred. This is unacceptable I have been given the run around as to why it is sooooooooooo complicated to do a mere transfer for which they do on a regular basis when employees resign. The new financial service provider has a assured me they have given Liberty all the details they need to do this transfer.

My first encounter with liberty was when I tried to transfer from 1 financial service provider to liberty. It took them 3 months to give this financial service provider their details to successfully transfer, I got fed up and decided to withdraw my money. I couldn't get my money into Liberty and Now I cant seem to get my out of Liberty. Incompetence is an understatement so I decided to cancel my policies with them