LIBERTY REFUSING TO PAY OUT PROVIDENT FUND

I resigned from the company that I was working for early January and have completed my provident fund withdrawal forms which has been sent off to Liberty on the 6 February 2023, I was then advised that my funds would reach my bank account after a few days...of course I knew there was a process that needed to be followed their end and gave it a few days, I then contacted Liberty on the 13 of February for an update on my provident fund and was told by an advisor by the name of Cheryl that the funds had been provisioned on the 10 of February and should be in my account soon, I then left it a few more days as I thought I should, come Monday the 27th of February I just felt that it was really strange that no funds has been put into my bank yet and I give Liberty a call to follow up once again , I then get told that I should have received the funds on the 15th of February but their system is showing that the payment has reversed and because of this I need to send them a bank statement as proof to show that I have not received the funds, at this point I was made to feel like a ***** because of their system, I was advised to go into the bank and ask if any payment has been made into my account wasting time that I don't have and then to call back the next day so it can be looked into. I gave them a call on the 28th at 8.30 the morning and have explained the situation to the advisor unfortunately I have not gotten her name she then say please hold the line while I look into this no problem I hold the line for 15 minutes for her to come back and advise me that her manager will be taking over the call ... at this point I am frustrated I have not asked for a manager and was under the impression that she was looking into my query...again I have to explain the situation to the manager she says she will be taking the matter into her own hands and making sure that it is sorted and i'll get a response from her before end of business (17.00) she advises me that her name is Danielle and I should leave it with her . Politely I agree and understand but I have never hear back from her which means I need to sit on the call with Liberty again for also an hour just for them not to help me.

When you send them an email to *** you get an automated response that says you will hear back from them within 48 to 72 hours, I literally have more than 20 of there emails but no response from Liberty at all.

I worked years building up my provident fund and now when it comes time to pay it out there's an issue.

I am absolutely disgusted by the way I was treated by the manager, specially one that is working in the financial industry, really just shows that companies will hire just anybody, no empathy or sympathy shown almost as though I asked her to take the funds out of her pocket.