Liberty Refuses Telephonically to change Beneficiary

<p>On the 29, 30th June 2017 and the 3rd July 2017, I emailed Liberty to have the Beneficiary changed to my Estate on my Policy. I got a telephone call from one of the Consultants on the 3rd July 2017 saying they can't do it. I told the lady it was done Telephonically Last Year and I also said because SARS refused to give me my Tax Number for me to receive my funds because it had matured, Liberty refused to pay me out, so I had to reinvest the money, so Please Liberty not to hard, change the Bebeficiary to my Estate and send me the Amended Document. Thank You</p>