1 reviews | Active since Feb 2011
Liberty refuse to just Stop a ********** debit ord
Liberty Life has by *****ing from my account for 3 months now R501.44 each month.<br> <br> I have asked them 11 times now to please stop doing that and refund me. <br> <br> Today after 3 weeks, I got an email to fill in a form with the policy details so they can stop it.<br> <br> ITS NOT MY policy, they are just **********ly taking it. <br> <br> Finally after 1 hours of phones calls I got hold of a manager called Ashley. For me to stop the ********** transactions I need to do the following.<br> <br> 1) Send my ID and Fica Documents <br> 2) Go to the bank and get a stamped form of the amounts going off my account<br> 3) Fill in and sign 2 forms with my bank details on. On the forms it states they my deduct their fees from the account.<br> 4) So all the details I provide them will be enough for them to legally ***** more money from my account.<br> 5) I called STD bank asked them to stop the debit order - they are unable to do so.<br> <br>
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for an urgent investigation and response.
We will contact you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for an urgent investigation and response.
We will contact you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for an urgent investigation and response.
We will contact you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for an urgent investigation and response.
We will contact you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
