Liberty Provident fund

Had a claim on the 25th on September for my provident fund. One of their brokers with a liblink email was attending to my claim. Around the 15th on October I emailed her again to check why is it taking so long and if she has all the right documents she needs from me. She rep**** everything was in order. Now it’s the 31st and still no funds and I’m leaving this country. Called them again and they told me apparently my tax number was missing and they didn’t even try to contact me and ask for it. This means my form would have sit there till Jesus come. Now have to wait further 15 days for my claim