1 reviews | Active since May 2015
Liberty - procrastinating while we suffer..
Crazy. I was diagnosed with a dread disease. A pretty clear-cut case according to all that I've spoken to. Now Liberty sends a list of further requirements, and when receives, follows up with a further list..<br> My specialist has filled out SO many details, submitted letters, etc... After submitting all that was requested I, I was assured that that was all that was still required....<br> Then, another email : A PMA request on top of all the info already received, which is essentially a rehash of all info already received was a ridiculous request. <br> Quite honestly, does Liberty really expect these specialists to spend so much time on this????<br> Additionally, was sent a \travel questionnaire"- I asked for clarification on how to fill this out"
Thank you for your posting.
We apologise for the frustration that you have been experiencing, I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing, I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
