Liberty - poor service

I am writing to formally express my dissatisfaction with the manner in which our lifestyle claim is being handled by Liberty

The claim was submitted in November/December 2024. At the time of submission, all mandatory forms required by Liberty were fully completed. All requested blood tests were done and submitted, including reports from Lancet Laboratories and Ampath.

Despite this, one year and two months later, the claim has still not been finalised.

It is extremely frustrating that, after such a significant delay, Liberty is now requesting additional information from the doctor who assisted my father while he was in hospital. I would like to understand why this information was not requested at the time of the initial submission, especially considering that two claims were submitted.

Several tests were requested which Dad did, this resulted in having a chronic patient with no medial aid funds

Given the length of time that has passed, it is unreasonable to expect a doctor to recall details from over a year ago without prior notice. This further prolongs an already delayed process.

I request a clear explanation for the delay, confirmation of all outstanding requirements, and a firm timeline for finalisation of this claim.

Worst service ever