1 reviews | Active since Jun 2010
Liberty policy backdated cancell
I have cancelled my life policy on 12 January 2018. Liberty informed that they need a cession Letter from FNB to cancel with immediate effect. I have bee struggling wit h FNB ever since to get this letter, I have the proof of email to show, this was not my fault. Finally, yesterday I received this letter, and sent it through to Liberty. Now Liberty want to cancel my policy with effect 28 Feb 2018. This is not acceptable. I have my new policy in place since 1 Feb 2018. I am not paying for 2 policies for Feb. Liberty must refund me with effect 1 Feb 2018 as per request on 12 Jan 2018.
Dear Christa
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
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Dear Christa
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Relations
***