LIBERTY PERSONNEL CANNOT READ OR SIMPLY DO NOT KNOW HOW TO DO THEIR WORK

Section 14 transfer: I am in the process of transferring TWO Liberty Life annuities to another company and I have been sending emails since December 2018.I have made several calls and was informed yesterday that I will receive the correct Form H by the end of business yesterday.The problem is that the consultants at Liberty CANNOT READ AS I KEEP ON RECEIVING A FORM H FOR ONE transfer only !!!My emails stated clearly that I AM TRANSFERRING TWO annuities. I have even highlighted the annuity numbers in my email. Now what do I need to do to have anyone with brains attending to my request? This is just ridiculous and blatant ignorance.