LIBERTY PAYOUT

I took out a life policy on my Dad 01/02/2016 I wanted to ensure that if in an event he would be covered and I would not have to stress financially with the burden of a funeral as I am the only one of all my siblings that is working. My husband and I spoke to a few companies about a life cover, and to us it seemed as if Liberty was the best company to go with. My dad fell and got hurt 08/06/2018 and landed in hospital for a month, he was then released and we all were hoping for a full recovery but sadly a few days later he passed on 08/07/2018. Little did I know my trouble would start after my dad’s death? I reported to my financial adviser that my dad has passed on. He informed us by telling us that he would sort everything out I just need to send a list of documentation with regards to the death of my dad. I gathered all the documentation and sent it through, he assured me that all was in order and we would receive the 10% within 48 hours. I continued to arrange the funeral for my Dad entrusting that we receive the 10% as promised. Documentation was submitted the 09/7/2018 payment was only made 12/07/2018, after I had to make loan because people wanted payment on Wednesday. After we laid my dad to rest we waited for the rest of the payment, we were told by our financial adviser they require a PMA from which they send to the hospital and is awaiting feedback. This was the 16/07/2018. The 17th I phone my adviser and he said he is still waiting for the response. My husband then asked could we take forms to get the process going. We walked into the hospital the 18th of July 2018 to find out that our advisor never spoke to the guy that was dealing with the PMA and he was on leave at the same time we called to find out what is going on and our advises response was no I emailed it because he was not there. The hospital did not want to release the PMA as you first had to pay R587. And due to the fact, we knew it was a public hospital we knew it would take so long. We asked if we can pay and liberty will reimburse us when the money gets paid out to us. All was agreed for us to send the invoice and payment would be made once invoice was received. All documentation was sent through as requested on the 19th July 2018. I only received the money I paid for the PMA on the 25th of July 2018 where my husband had to fight for payment. We were told all documentation is in and it would take 5-10day for payment to be made. But to our surprise every time we called the call centre we get a difference story. • They claim it’s with the assessors • We were told that our policy was being investigated by the assessors as it has not been longer than 3 years, • There are a lot of payments to be made that is why it’s taking longer than expected BUT!!! On the 6th of August I was told they awaiting for a PMA from my late dads GP. They sent the information to him, I asked to speak to someone in the claims department and they said I can’t they don’t take calls I must email. I took it upon myself to go and see the GP as I have taken the PMA forms as I did it before which was on the 7th of August 2018. Upon meeting the doctor, he said Liberty has never contacted him for this. It took me less than 20 minutes to get this done, which I don’t understand why Liberty has a process in place and don’t follow through with them. 8th of August 2018 I submitted the documentation and was informed by the claims department they received the PMA and will get back to me the 10 august 2018.

This morning hoping for better feedback to be told it will take other 5-10 working days????

Now allow me to express myself. When we signed this agreement, nobody said told me that this policy would be investigated like we ****ed my Dad or us trying to ***** Liberty. Seeing that Liberty is looking for some reason not to pay out our policy and fulfil their side of the agreement, why don’t you go and raise my dad from the dead!!!!He is much more worth to me alive then dead believe you me. My money was good enough every month to Liberty now when payment is due Liberty looks for ever story in the book not to pay. I will never ever refer people to Liberty including my worse enemies as Liberty makes us feel like ********** yet Liberty does not have any integrity what so ever. I’m really appalled at how Liberty handles death claims as they have no remorse to show, they manipulate you into believing all is well. In the mean time they look for loop holes to delay and encourage their employees to lie. Or maybe Liberty does not have money as they were hacked don’t forget that yes it was on the news https://www.businesslive.co.za/fm/fm-fox/2018-06-21-liberty-hack-the-biggest-breach-yet/ So maybe everyone’s money is gone and people are still paying the policies and not aware of what is going on.