VG
Vijay G

1 reviews | Active since Oct 2016

31 Oct 2016, 18:00

Liberty online service sucks

<p>Despite having a valid username and password, I could not log into the Liberty customer online service. After many attempts, I decided to user the "Forgot Password" facility. After two days, only an automated email response. So the online service is slower than taking a walk to the Liberty offices.</p>

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply07 Nov 2016, 08:36
Official

Good day Vijay

My email to you refers. We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
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