Liberty not paying out my claim...No response!!

So my Financial Adviser send in my forms on the 13th of January to Liberty. Liberty policy says it takes up to 15 working days to pay out a claim, now initially one of my pages was not signed by my previous employer but that was made clear to me TWO weeks after my papers were send in...Yes TWO WEEKS...Liberty did not even phone me or send me an email,they never do by the way. Anyway so the page was signed and my financial adviser had to send in the papers again and now I am still waiting for OVER A MONTH now......<br> <br> Liberty don't phone me, they don't email me NOTHING. My financial adviser called me last week and told me my claim would be paid on the 16th of February. Today is the 18th and I am still waiting. and please don't give me the same response you give everyone on here>>>>Your complaint has been escalated to the relevant management for urgent investigations and resolutions.<br> <br> I don't want someone to phone or email me anymore. I simply want my money..NOW... I am fed up with Liberty. I will never ever recommend Liberty to anyone in SA.