Liberty - NO information on my funds

Went to liberty on Friday 30th Nov 2015 to ask for a withdrawal from my investment account. Got an sms the following Wednesday that my payment has been processed and should be getting my money latest in 48 hours. around 60 hours later i call to inquire why the money hasn't reflected in my bank account - I got told the transaction was reversed on Wednesday, no one called or send an email to inform me of this, even worse when I call no one knows why the transaction was reversed in the first - waiting for an \investigation"in the meanwhile my financial plans are getting ruined - the least I need is fast follow-up and reasons why the money was reversed - I feel like my funds are not with the right financial institution if i can't even be told the reasons. """