Liberty mishandling personal information

I am extremely disappointed and concerned with the way Liberty is handling my personal information.

Firstly, I recently discovered that the person I have been dealing with as my financial advisor is not even listed as my advisor on the policy. To make matters worse, he is not employed by Liberty but is in fact a third-party individual who has had access to my personal details since March this year. This is a serious breach of trust and a risk to my personal safety. How can Liberty allow sensitive client information to be handed over to someone not directly affiliated with the company?

Secondly, I have been sending follow-ups regarding amendments to my policy, yet I receive no response at all. To add insult to injury, today I could not access the Liberty online portal (https://myliberty.liberty.co.za/logon ) because someone else had already registered my details. This is unacceptable and deeply alarming.

Liberty, you are playing with people’s personal information and putting our lives at risk. I expect urgent clarification, accountability, and immediate corrective action.