Liberty Life's lack of response time

While my dad has paid his policy every month for the past almost 40 years and now is in the unfortunate position to claim from the policy as a result of my mom who had a stroke in May 2023. After my dad' s broker locked a claim and all the medical reports were handed in to claim for serious illness no response from Liberty Life. Has been received. A complained was lodged on Liberty Life's site and a consultant phoned me on the 13 th of December 2023 who informed me that a another consultant will call me soon after our phone call discusion. Today is 26 December 2023 and still no response. My dad is currentlty having financial difficulty as my mom's expenses are piling up and the policy that was supposed to be for such times are not paid. If some one of Liberty Life read this report on this platform please I beg you contact me. My name is Henk Grundlingh and is the son of Peet Grundlingh. I am using this platform because Liberty Life's communication platform does not operate like a large corporate company should be. My phone number is *** and my email adress is ***.