LIBERTY LIFE,DELAYING TACTICS,SHOCKING!!!!!!!

Liberty life, where do i begin.

I put a claim in at Liberty life in October 2020 / November 2020.

I submitted my claim forms and a 19 page OT report, a few days later Liberty called me telling me that they declined the claim because it is related to a condition I have, I them told them I have proof that it is not related, they came back again and declined it, didn't even understand what they read because they copied and pasted everything the Dr wrote.

I then contacted the CEO of the company(David Munro) he said he is sorry he will give it to his team to look at, not long i received an email from (Elna Lombard) saying she will get back shortly, a few days passed i phoned, no sorry Elna has a personal matter, Sizwe will be in contact with you and help, not long they declined again because the condition doesn't have a name, Sizwe then told me if you not happy log a complaint at the Ombudsman which I did, not long after that i came in contact with Mariana and her team they were trying to sort the matter out.

Mariana emailed me claim forms my Dr needed to fill out, after that it was no they need a X-Ray i got that then it was no they need something to say it is two conditions then it was no it needs to go to the re-assurers.

The Dr filled out the forms and i then decided to withdraw the case back from the Ombudsman because now i have claim forms, they then come back they need more info, two Specialists write reports still nothing, then i was promised feedback on Friday the 12th of February i contacted (Elna Lombard) no sorry only Monday, Monday came she emailed me @ just past 13:30 that ok they confirmed it is two different conditions, but they will contact the Dr tomorrow????????

What i told you this two months ago when Liberty thought its funny its fun and games to put people under stress, so 16/02/2021 came and today she said We will be providing you with our formal response by end of day Thursday (18/02/2021).

Liberty Life then came back and said its Permanent and Severe,they admitted it on email,then only to come back and change their story,they change their story all the time,it was assessed under the Catch all.

I meet the Criteria,more than that as a matter of fact,Liberty Life and the Delaying tactics is shocking and *********,this is just pro longing everything,and at the same time,DENYING me of MEDICAL TREATMENT,my Spine is fused,and each and everyday they take their time,the more i deteriorate,and this from LIBERTY LIFE,we dont ask for these conditions.

Delaying tactics and lie after lie,i have no option,i need to up my medical aid,im medically boarded,and Liberty Life thinks its a waiting game.

You are playing with someones life,their quality of life,and everyday that you delay this,the worse it gets.

Its ********* what's going on,pathetic.

If one has the Condition they have the condition,what is there to consider,NO CURE!!!!!!!

So you have the following and still can't make any decisions:

1. 19 page OT report 2. Claim Forms 3. X - Ray (images) 4. 3 phase bone scan 5. Blood test 6. Reports from drs

Today 15 March 2021 they came back and said i must see an Occupational the****** again?? Really i asked you this on the 18th of February 2021 and you said you will let me know!!!! A month later you want to send me to one its unfair, why as a client must i think for LIBERTY, also on the 18th of february i told them to get my new treatment plan from my doctor (which i cant go on) and a week ago they asked my Dr for the treatment plan really?? Look like i have to do the assesors job for them.

Still no decision, this is not a game or funny anymore Liberty is wasting time. They must think again this is not a joke! They playing with someones life to put this stress unnecessarily on them.