Liberty Life Worst customer service

I still have no feedback from underwriting as promised. My original request to be changed to a non-smoker was done in February. This is now 5 months later and I lost approximately R 4000. I phoned, I send E-mails but nobody ever comes back. Only making promises and request that I must put a new request. Definitely the worst company when it gets to customer care. If I was not with them for so long already I would have cancelled this and go somewhere else.