LIBERTY LIFE ....VERY BAD CUSTOMER SERVICE !!!!!!!

I'VE BEEN EMAILING A REQUEST THROUGH TO LIBERTY LIFE SINCE THE 28TH OF OCTOBER 2017. I HAVEN'T RECEIVED ANY RESPONSE WHATSOEVER. THE TURNAROUND TIME IS FIVE DAYS AND SO MANY FIVE DAYS HAVE PASSED BUT NOTHING YET .THEY HAVE RECEIVED MY EMAILS BUT THEY ARE NOT RESPONDING BUT WHEN YOU SKIP A PREMIUM THEN THEY ARE VERY QUICK TO CALL YOU!!!!!!!!!!!!!!! MY REQUEST IS SO SIMPLE AND CAN BE DEALT WITH IN A FEW MINUTES .THIS IS WHAT I CALL PATHETIC!!!!!!!!!