MR
Michael R

1 reviews | Active since Jul 2013

09 Jun 2016, 13:46

Liberty Life the thieving *******s

<p>What a big mistake I ever made having Liberty life as a medical aid provider.</p> <p>After moving medical aid provider due to cost saving Liberty handed me over 5 months later with an outstanding amount which i confirmed a number of times with their call centre that there is no outstanding balance on my old account but today i get a call from their debt counsiler of a larg amount outstanding . Liberty paid the amount when I was still a member but tell me that I was short of funds in my savings at that time. So my question is why did Liberty first approve the authorisation for this procedure if I had no more savings?</p> <p>This I just one reason why I changed medical aid provider and I have also now cancelled all life insurances and policy with Liberty due to this whole ordeal and will ensure all family member and friends do the same.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Mr Robertson</p> <p> </p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply10 Jun 2016, 08:52
Official

Thank you for your posting.

We sincerely apologise for the frustrations you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should your require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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