Liberty Life: telling outright lies!

My life insurance policy lapsed (no calls or emails from Liberty before-hand to alert me to the problem), I went through entire mind numbing procedure to get it reinstated, was told after 3 months that it cannot be reinstated, and my new policy would cost what my lapsed policy cost, plus 50% mortality (I have it in writing, from a Liberty Life employee, on official Liberty Life stationery.) That I’m okay with, but was then told to fill in a second set of documentation, just to be told that the email I was sent is a lie, and that the same cover will now be in excess of R100 MORE than what I was told it would be.

To make matters worse, the Liberty Life consultant now trying to get my business has admitted defeat as HE does not even have access to speaking to executive management to rectify this error.

Am I missing something here? Not even someone EMPLOYED BY LIBERTY HAS ACCESS TO HIGHER MANAGEMENT TO PROBLEM-SOLVE THIS?? After having been a Liberty customer for approx. 13 years, I thought the service level would be a tad better than this.