RJ
Raynier J

1 reviews | Active since Feb 2017

20 Nov 2019, 12:10

LIBERTY LIFE SUCKS

I have a friend that is having a disability policy with this USELESS company. He is in a wheelchair and they maintain that he is well enough to work. We have a recorded interview with the Occupational The****** that had to abandon the Mobility Assessment as the client could not go up the stairs. When asked about it. she stated that Liberty Life has instructed her what to write in the report. So the Assessment was just a stage SHOW and she could have written the report without doing the assessment. We have a recording of this conversation. It is now with the Ombudsman and they are fed Erroneous data by Liberty Life and we have proof of that as well as well as legio doctors reports ,stating the seriousness of the Client"s condition. Needless to SAY THAT WE HAVE ALL THESE REPORTS AS WELL AS THE MEDICAL RECORDS AS WELL AS EVIDENCE THAT HE WAS HOSPITALISED AND SPEND AT LEAST SOME TIME IN ICU. LIBERTY LIFE MAINTAINS THAT HE IS FIR TO WORK. UNFORTUNATELY THAT THIS DISPUTE LEAVE US NO OPTION BUT TO RELEASE ALL THE EVIDENCE TO THE PRESS. IT WILL MAKE SOME VERY INTERESTING READING FOR POTENTIAL CLIENTS OF LIBERTY LIFE AS WELL AS EXISTING OF THIS *********** AND ************ COMPANY. PITY YOU DO NOT HAVE A RATING LOWER THAN ONE STAR

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Replies (3)
Liberty Group South Africa
Liberty Group South Africa's reply21 Nov 2019, 11:29
Official
Dear Mr Van Jaarsveld
Thank you for your posting. I would like to sincerely apologize for the frustration that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution. We will shortly respond with feedback. Kind regards

Lerato Rikhotso
Group Customer Relations
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RJ
Raynier J's update26 Nov 2019, 10:56
Reviewer Update
The Claim is now with the Ombudsman. He ruled that the claim is fair,but no response from Liberty Life as yet
RJ
Raynier J's update26 Nov 2019, 11:01
Reviewer Update
Now that I have lodged a complaint with Hellopeter.all of a sudden there is a hive of activity going on. Come on Liberty,you have messed up badly and tried your best not to pay a claim of a moribund client , claiming that he is fir for work. In a wheelchair and hardly able to work. We have all the evidence and Hospital Records. Will make good reading on Social media and in the Local and National Press