TC
Thobile C

1 reviews | Active since May 2016

31 May 2016, 03:55

LIBERTY LIFE SUCKS

<p>Hello peter </p> <p>MY NAME IS THOBILE CONCO .I TOOK A LIBERTY LIFE POLICY IN JANUARY 2016.I CANCELLED THE POLICY WITH LIBERTY BEFORE THE FIRST DEDUCTION DUE TO MY FINANCIAL PROBLEMS.LIBERTY STILL DEDUCTED THE MONEY FROM MY SALARY EVERY MONTH .EVERY MONTH I MUST DO A REFUND PROCESS WHICH I DO AT MY OWN COST AND IT TAKES 5 DAYS FOR ME TO GET MY MONEY .THE MONEY THAT IS DEDUCTED FROM MY SALARY IS R834 I HAVE TRIED TO CANCELL WITH MY HR AS THEY TOLD ME TO DO SO BT IT HAS NON BEEN CANCELLED IT BEEN 4 MONTHS NOW THE POLICY NUMBER IS *** .PLEASE HELP ME </p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply31 May 2016, 05:37
Official

Good day Thobile

We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards

Jolene Lottering

Liberty Group Customer Relations

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