Liberty life service is appalling

Liberty is quite possibly the worst service provider in trying to get feedback.

Sent my request in Tuesday late afternoon, waited the whole day Wednesday (31.07) to the point where i phone them 3 times to ask whats happening. They advised they have a 24hr turnaround time but they will get someone to call back each time, no call back and no surprise.

Called in today (01.08) and once again told they will escalate to management and no surprise there, no call back the whole day.

Absolutely shocking that this is the level of service out there these days.