Liberty Life service **********

I had taken out a policy in 2000 and had forgotten about it. I revived an email of a summary of my annual portfolio and I needed clarification on the portfolio. I tried about three different ER numbers that were provided in the email to get through my final vial manager as well as a liberty life consultant who could explain it to me but all of the numbers had voice prompts which just never got through to an actual person. I then sent an email to them (25/05/2022)asking for assistance and got a reply 11 days (9/06/2022) later from a so called finial advisor who called me a few days later after responding to my email. When she eventually did call me, she was completely unhelpful having no knowledge about my portfolio and unable yo answer even one of my questions. She promises to find out more and get back to me. I have not received and email or any form of communication since. Liberty Life’s service is ********** and completely unprofessional. I would not advise anyone to deal with them.