1 reviews | Active since May 2014
Liberty Life - Service Delivery that Rivals the Death Itself
When Sir Donald Gordon founded Liberty off the back of the inspiration he drew from watching his father die a poor man after toiling his entire life I am sure he didn't envisage the soulless, rampant profiteering shell of a company that it has become in 2019. Liberty Life, a fitting name for the company but the caveat is that they didn't explain that the "Life" in the name stands for: "give us all the money you can spare in your life and f**k off when you die".
A dear friend of mine has been dealing with all the stages of grief that come with losing a mother and through all this bereavement he has also had to deal with the battle of attrition that Liberty Life has put him through to make any progress towards getting the benefits his mother entrusted Liberty with in her will. My friend resides in Australia and has given me with the power of attorney to act for him but I have been met with a cold stonewalling from the Liberty Claims Department that has shocked us to the core. Quite simply, when you need to get a payout - Liberty doesn't give a flying f**k.
6 weeks after initially getting in touch with them and providing every document required under the sun, I still haven't even got a courtesy "Hello" from the Claims Department at Liberty. Fair enough, I have seen good effort to get this resolved from a lady by the name of Zola who sits in Mike Jankelowitz's office but the people sitting in that Claims Department have been disappointingly poor to say the least.
Ladies and gentlemen, there is a reason Liberty has been haemorrhaging market share to more superior companies like Allan Gray, Old Mutual, and Discovery. It's because they love making the sale and forgot how to deliver the service.
I am writing this review in a desperate plea that maybe, even if they don't give a toss about their service delivery; they do care about their image.
Can someone at Liberty please get in touch me so I can finally get this done for my bereaved friend?!! We can't wait to finally wash our hands of you!
Liberty Group Customer Relations
sizwe.ncipha2liberty.co.za
Liberty Group Customer Relations
sizwe.ncipha2liberty.co.za
Since we first complained trying to get some kind of response 4 MONTHS ago. My friend has since had to fly to South Africa with hope of getting his inheritance and moving on with his life. Dealing with Liberty has continued to be a painful experience with no end in sight.
After several back and forth exchanges to get all the required documentation we finally had a tax directive approved were told to expect payment to be done within "48 to 72 hours" on the 4th of September. Expecting that this painful process was finally complete - my friend booked a flight back to Australia and all was well. Lo and behold, 22 days later we still have not received the payment and the two representatives who were dealing with us have gone completely silent.
Thank you Liberty for not only breaking my friend's spirit but also making him spend R50 000 trying to get a payout after his mother had trusted you to take care of her in exchange for the premiums you so gladly take to efficiently. Now he has gone back to Australia destitute and on the verge of losing his job because you idiots don't care to get anything done with any sense of urgency.
You are a bunch of evil, callous *******s and I will repeat that to everyone when the subject of Life Insurance is mentioned till my dying day.
Since we first complained trying to get some kind of response 4 MONTHS ago. My friend has since had to fly to South Africa with hope of getting his inheritance and moving on with his life. Dealing with Liberty has continued to be a painful experience with no end in sight.
After several back and forth exchanges to get all the required documentation we finally had a tax directive approved were told to expect payment to be done within "48 to 72 hours" on the 4th of September. Expecting that this painful process was finally complete - my friend booked a flight back to Australia and all was well. Lo and behold, 22 days later we still have not received the payment and the two representatives who were dealing with us have gone completely silent.
Thank you Liberty for not only breaking my friend's spirit but also making him spend R50 000 trying to get a payout after his mother had trusted you to take care of her in exchange for the premiums you so gladly take to efficiently. Now he has gone back to Australia destitute and on the verge of losing his job because you idiots don't care to get anything done with any sense of urgency.
You are a bunch of evil, callous *******s and I will repeat that to everyone when the subject of Life Insurance is mentioned till my dying day.