LIBERTY LIFE'S INEFFICIENCY ON PAYOUTS OF FUNDS

I am due for a provident fund pay out from Liberty Life, and was told on the 29th December 2014 that the monies would be paid into my bank account on 3rd February 2015. I called again on the 27th January 2015 to confirm that this is still the case and it was confirmed again for the 3rd February 2015. When the monies didn't come through on the 3rd February I called and spoke to Ray who assured me the moneys would be paid in by close of business and I would get a call from the admin department - ref no ***2. No monies received. Called on the 4th Feb only to find out that the document from SARS had only been app**** for a half hour before as well as confirmation of my bank details. The inefficiency of a company as large as Liberty Life is unbelievable