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Thabiso T

1 reviews | Active since Mar 2014

01 Jul 2015, 15:08

Liberty Life *******

I'm utterly disgusted by Liberty Life's ***** and and underhanded approach in selling their Own Your Life Rewards Programme. Firstly the deliberately lie that a spouse can be included for free with only mininimal monthly fee to gain same benefits as principal member, then a year later they increase subscription two fold without prior notice hiding behind the fact that they can legally change the package annually. This so ************ of a massive company like Liberty to then claim they didn't know what the increases would be while they make you pay double for what they initially sold you as a reduced benefit. Quite frankly the programme is ******* sugar coated as a benefit and falls foul to consumer protection Act.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply01 Jul 2015, 15:23
Official
Hello thakalit,

Thank you for your posting.

We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require further information or assistance.

Regards
Thandeka Mangxaba
Liberty Group Customer Relations
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