Liberty Life Rewards Rebate and Refund

Good day<br> I joined Liberty Life Rewards & Virgin Active on 1 June 2015. I was told I would get a rebate from Liberty (R300 for me & R300 for my husband) within 10 days of joining. On 8 June Liberty released the payment to me but had my account as current & not savings so it returned. 10 June I called Liberty & they sent it off to the financial department to get it rectified & repaid. I have subsequently had to call Liberty to follow up as this rebate has still today not reflected. I have been promised by numerous people to be called back. I have received 1 phone call & 1 email. If I dont call I would not know what is happening. I've been told that they don't want to pay the rebate as my debit order has not gone off. I find this suspicious as on 8 June when the first rebate payment was made there was no problem with the debit order not going off. Now that is why they cant pay me my rebate. I was told on 17 or 18 June it was authorised as a manual payment, 22 June I was told they don't want to authorise. I am concerned about future rebates & feel this was a big mistake. I go to gym at least 4 times a week, 2 days ago I was told I have been to gym once. I have been 16 time