jL
janine L
1 reviews | Active since Mar 2009
07 May 2015, 10:19
Liberty Life refuse to allow me to cancel a policy
I have sent instructions to our broker, Jonathan Theunissen, to cancel a life insurance policy. This has not been done. I have sent emails to the Liberty \customer centre"and any others I could find to try and get some action. I am only getting the runaround now for an \""unrecognised email address\"""
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Replies (1)
Liberty Group South Africa's replyOfficial
07 May 2015, 11:16Hello janinel,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply07 May 2015, 11:16
Official
Hello janinel,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***