Liberty Life RA Client number *** -putrid service

Absolutely rotten service. I have been a RA client for around 14 years .I lost my user ID and password to login to the liberty website to check my benefits online .The website directed me to ********** to get access to my login credentials..I emailed 1link requesting my details on 21 July 2018.I received reply from Analise Mathyse on 26 July. She asked for additional details which I sent back to her. Since then despite me constantly emailing back to 1link ,I still have not been supp**** with the login credentials. What rotten service ,if this is the way you treat your clients then you don't deserve any. This is a basic task ,nothing complicated and you cant even attend to it.I shudder to think what would happen if you were given a major task.